Virtual currency – a digital representation of a value that can be digitally transmitted, stored or traded and can function as a means of exchange but is not recognized as legal tender, is not considered to be a banknote and coin, non-cash and electronic money, and has no monetary value.
Virtual Currency Exchange Transaction (virtual currency exchange / conversion) – purchase and / or sale of virtual currency, cash or non-cash currency by a Service provider and Customer against another virtual currency at the specified exchange rate.
Service provider – I.M.R. Trading, s.r.o., registration number 50 336 860, Bytcianska 385, Zilina 01003, email address: info@imrtrading.sk
Customer – a natural person who uses, has used or expressed a wish to use the services of the Service provider.
Act in good faith;
Provide the service in a correct and professional manner, according to the current procedures.
Clarify the client regarding any questions he might have related to the trade.
Throughout the trader’s action, with the intention of being legally compliant, if the company suspects of any illegality from the client, he may unilaterally cancel the trade.
The Customer, as a business person of good faith, pledges to:
Respect the legal boundaries, namely acquiring virtual currency from the independent trader using licit funds.
Deal with the business according to the procedure described in the trading platform.
By buying or selling virtual currency from/to the Service provider, the Customer is automatically accepting the terms of this trade contract for any trade between the two parties.
The Service provider is not responsible for:
The origin of funds from the Customer: identity and income protection are privileges of the buyer. However if the Service provider suspects of illegal sources of funds, we will not proceed with the trade.
The use of the sold virtual currencies: by transferring out, the Service provider no longer answers for the usage of said virtual currencies.
The Service provider uses the trading platforms to advertise its business. However, it has no connection whatsoever to the managing entity of that platforms. Therefore, in case the trading platform presents any error, delay or any other type of anomaly in the trading process or wallet management, the service provider is not responsible for these problems.
If any of these situations occur, they should be reported, exclusively, to the trading platform’s client support team.
If the Customer is not satisfied with his purchase, he has the right to ask for a refund of the paid amount in a timely manner. In case the Service provider agrees to the client’s claim it has 30 days to process the refund.
The refund will be processed by sending the acquired amount of crypto currencies from the buyer to the seller, and the received amount of currency received by the Service provider to the Customer.
Note that the Customer will take responsibility for any charges the trading platform might have enacted.
However, the refund request is only valid if the Service provider accepts the justification of the Customer and will not be accepted if, for instance, that justification is the variation of the virtual currency unitary price.
Any disputes arising between the Service provider and Customer must be resolved through negotiations. If it is not possible to reach an agreement through negotiations, the dispute is submitted to the competent court located in Zilina, Slovak Republic. The parties undertake to maintain the confidentiality of all matters relating to litigation.
The applicable law to this contract is the Slovak Law.
The KYC/AML Policy is an integral part of the Terms of Use. By accepting the Terms of Use, Customer automatically agree to the KYC/AML Policy.
Any written communication under this Contract should be directed to:
I.M.R. Trading, s.r.o.
Bytcianska 385
010 03 Zilina, Slovakia
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